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Term of Use

Term of Use

Effective Date: 04/28/2025

Last Updated: 04/04/2026

Welcome to CertifyESA!

CertifyESA provides emotional support animal (ESA) and psychiatric service dog (PSD) letter services to help individuals with disabilities access the benefits of ESA and PSDs as allowed by applicable laws. By using CertifyESA’s services, including accessing or purchasing ESA/PSD letters, you agree to abide by and be bound by these Terms of Use. If you do not agree to these Terms, you must not use the services provided by CertifyESA.

Please read these Terms carefully before using our services.
1. General Information
CertifyESA is a provider of ESA/PSD letters that comply with relevant U.S. federal and state laws. The service is intended for individuals who have a qualifying disability and require the assistance of an emotional support animal or psychiatric service dog.

By using CertifyESA, you acknowledge that:

  • You are requesting an ESA/PSD letter for legitimate medical reasons

  • The letter is intended solely for use in accordance with applicable housing, air travel, or other regulatory environments where ESA/PSD benefits apply.

2. Eligibility

To request an ESA or PSD letter, you must meet the following criteria:

  • You are at least 18 years old, or if you are under 18, you must have a parent or legal guardian request the letter on your behalf.

  • You must have a verifiable disability that qualifies under the Americans with Disabilities Act (ADA) or the Fair Housing Act (FHA) and requires the support of an ESA or PSD.

  • Your data must be reviewed by a licensed healthcare professional who can verify your need for an ESA or PSD.

3. Services Provided

CertifyESA provides the following services:

  • Emotional Support Animal Letters: CertifyESA issues official ESA letters that can be used to request housing accommodations and, in certain cases, to waive pet fees or deposits with landlords or housing providers.

  • Psychiatric Service Dog Letters: CertifyESA offers PSD letters for individuals with disabilities who require a psychiatric service dog to perform specific tasks related to their disability, as outlined in the ADA.

  • Phone Consultations: CertifyESA may offer telehealth consultations with licensed healthcare professionals who can assess whether you qualify for an ESA or PSD.

The services are not intended to provide any medical treatment, diagnosis, or therapy but rather to facilitate your access to the support animals as defined by law.
4. Your Responsibilities

By requesting an ESA or PSD letter from CertifyESA, you agree to:

  • Provide truthful, accurate, and complete information when submitting your request for an ESA or PSD letter.

  • Complete all necessary forms and provide relevant documentation that supports your request.

  • Understand that CertifyESA is not responsible for verifying the accuracy of the medical information you provide, and you are solely responsible for ensuring that the information provided is true and accurate.

  • Use the ESA/PSD letter for its intended purpose and in compliance with applicable laws and regulations.

  • Understand that the ESA/PSD letter does not guarantee acceptance by a housing provider, airline, or any other entity. Acceptance is ultimately determined by the respective organization or authority.

  • Follow up with relevant parties (such as airlines, landlords, or other organizations) to ensure that your ESA or PSD letter is properly recognized.

5. Fees and Payment

  • Fee Structure: CertifyESA charges a fee for the issuance of ESA/PSD letters. The specific fee will be disclosed at the time of your purchase.

  • Payment Methods: Payments are processed via credit card, debit card, or other approved methods. You agree to pay the full amount as specified when making a request for the letter.

6. Refund Policy

Our refund policy ensures that our licensed health care professionals (“LHCP”) effectively allocate their support to those in need.

  • Administrative Fees: Once an order is placed, a $40 administration fee applies if a refund is requested before you have signed the LHCP consent form.
  • Non-Refundable Status: Once the LHCP consent form is signed, the order is non-refundable unless you do not qualify for a letter as determined by the LHCP, or your landlord denies the letter after you have filed a formal complaint with HUD.
  • Extenuating Circumstances: If an exception is made at our sole discretion outside the standard window, up to a $40 cancellation fee will apply.
  • Express Services: Express consultation costs and expedited delivery fees are non-refundable. It is your responsibility to provide consent within 24 hours of ordering express service; failure to do so forfeits the rush fee.
  • Document Amendments: No refunds are issued for extra document services or amendments unless they are rejected by a relevant authority and a claim has been filed with the appropriate department (e.g., HUD).
  • PSD Letters: A Psychiatric Service Dog (PSD) letter requires self-certification. Refunds for PSD letters will not be issued for any reason other than a determination by the LHCP that you do not qualify.

8.2. California Residents (AB 468)

Effective January 1, 2022, California law requires a 30-day client-provider relationship for ESA dog letters, requiring two consultations. The 100% money-back guarantee still applies if you do not qualify or if a landlord denies the letter after a HUD complaint is filed.

8.3. Landlord and Airline Denials

  • Third-Party Acceptance: It is ultimately the responsibility of the landlord or airline to accept your letter.
  • Full Refunds: To receive a 100% refund due to a rejection, you must first file a claim with the appropriate department (e.g., HUD) and provide CertifyESA with the claim number.
  • Valid Denials: If a landlord or airline denies a request for a valid reason under the Fair Housing Act (e.g., property damage or safety threats), a refund is subject to an administrative fee of up to $40.
  • Terms and fees may change without formal notice. Please always contact CertifyESA regarding any changes. clinical@certifyesa.com
6. Privacy and Confidentiality

CertifyESA values your privacy and is committed to protecting your personal information. We collect and use your information in accordance with our Privacy Policy, which is incorporated into these Terms of Use by reference.

  • Information Collected: CertifyESA may collect personal information such as your name, address, contact details, medical history, and other relevant data required for issuing an ESA or PSD letter.

  • Use of Information: We will use the collected information solely to assess your eligibility for an ESA/PSD letter and to communicate with you about your request.

  • Third Parties: CertifyESA may share your information with third parties only when necessary to complete your request (e.g., with healthcare providers or telehealth professionals).

7. Phone Consultations

You are opting for a telehealth consultation as part of your ESA/PSD letter request, you agree to the following:

  • The telehealth consultation is intended to assess your need for an ESA or PSD and will be conducted by a licensed healthcare provider.

  • The consultation is not a substitute for in-person care and does not constitute medical treatment or diagnosis.

  • You will provide complete and accurate information during the consultation to ensure an accurate assessment.

  • The consultation will be confidential, and your healthcare provider will abide by relevant privacy laws.

8. Consent to Communication

By using CertifyESA’s services, you agree to be contacted by CertifyESA through the following communication methods:

  • Email: You agree to receive emails from CertifyESA regarding your request, updates on the status of your ESA/PSD letter, and any other relevant information related to the service you have requested.

  • Phone: You agree to receive phone calls from CertifyESA for service-related purposes, including consultations, clarifications, and updates regarding your request for an ESA/PSD letter.

  • Text Message (SMS): You agree to receive text messages (SMS) from CertifyESA for important updates related to your request, appointment reminders (if applicable), or any other communication related to the services provided.

You understand that these communications may be automated or may come from a representative of CertifyESA. If you no longer wish to receive text messages or phone calls, you may opt out by contacting CertifyESA’s customer service found on the website.
9. Intellectual Property
CertifyESA owns all intellectual property related to its website, services, and any materials provided. You are granted a limited, non-exclusive, non-transferable license to access and use the services for personal, non-commercial use only.
You may not copy, reproduce, distribute, or create derivative works based on CertifyESA’s intellectual property without prior written consent.
10. Limitation of Liability
CertifyESA makes no warranties or representations regarding the acceptance of ESA/PSD letters by third parties, such as landlords, airlines, or other organizations. We are not responsible for any damages, losses, or issues that may arise from the use or non-acceptance of the ESA/PSD letter.
To the fullest extent permitted by law, CertifyESA’s liability is limited to the amount paid for the service, and we will not be liable for any indirect, incidental, special, or consequential damages.
11. Dispute Resolution and Arbitration
In the event of a dispute between you and CertifyESA, you agree to resolve the matter through binding arbitration, rather than through court litigation. You waive your right to a jury trial or class action. The arbitration will be conducted in accordance with the rules of the American Arbitration Association (AAA).
12. Changes to Terms of Use
CertifyESA reserves the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting on the CertifyESA website. You are responsible for reviewing these Terms regularly to ensure you are aware of any updates.
13. Termination

CertifyESA reserves the right to suspend or terminate your access to our services at any time for any reason, including if you violate these Terms of Use. Upon termination, you must immediately cease using the services and destroy any materials related to CertifyESA’s services.

14. Governing Law
These Terms of Use will be governed by and construed in accordance with the laws of the state of Michigan, without regard to its conflict of law principles. Any legal actions or proceedings relating to these Terms will be brought exclusively in the courts of Michigan, and you consent to the jurisdiction of such courts.
15. Responsibility for Your Animal

By requesting an ESA or PSD letter from CertifyESA, you acknowledge and agree that:

  • Pet Health: You are fully responsible for the health and well-being of your emotional support animal (ESA) or psychiatric service dog (PSD) at all times. This includes ensuring that your animal is up-to-date on vaccinations, veterinary check-ups, and any other health-related requirements necessary to maintain its well-being.

  • Animal Behavior and Training: You are responsible for the behavior, conduct, and training of your ESA or PSD. You understand that your animal must be well-behaved and not pose a threat or nuisance to others. The animal should be under control at all times in public spaces and housing accommodations.

  • Animal Safety: You are responsible for the safety of your ESA or PSD and must ensure that the animal is kept in a safe and secure environment. You agree to take all reasonable measures to prevent any harm to your animal or to others.

  • Cleanliness: You are responsible for maintaining the cleanliness of your ESA or PSD. This includes cleaning up after your animal, ensuring it is groomed, and that it does not create an unsanitary environment in public places or in housing accommodations.

  • Animal Conduct: You agree to take full responsibility for the conduct and actions of your animal at all times, including any damage or injuries caused by the animal. You agree to take immediate corrective action if your animal exhibits inappropriate behavior, such as aggression, excessive barking, or destruction of property.

You understand that CertifyESA is not responsible for the health, behavior, or actions of your ESA or PSD, and that you are solely responsible for ensuring that your animal meets the standards outlined above. CertifyESA does not provide veterinary services, training, or behavior modification, and we do not guarantee that your animal will be accepted or accommodated by any housing provider, airline, or other organization.
16. Contact Information
If you have any questions or concerns regarding these Terms of Use or our services, please contact us at:

Email: clinical@certifyesa.com

Phone: 415-886-5598

Website: certifyesa.com

By using CertifyESA’s services, you acknowledge that you have read, understood, and agree to these Terms of Use. By using CertifyESA’s services, you acknowledge that you have read, understood, and agree to these Terms of Use, including all responsibilities outlined regarding your ESA or PSD’s health, behavior, training, safety, cleanliness, and conduct. If you have any questions or concerns, feel free to contact us. Thank you for choosing CertifyESA! We are committed to providing you with the support you need for your emotional support animal or psychiatric service dog. Terms and privacy policy may change without formal notice. Please contact CertifyESA regarding any possible changes. Clinical@certifyesa.com

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